Complaint About Product Quality

I am writing to express my disappointment with the recent purchase I made from your company. The product in question, [Product Name], which I ordered on [Order Date], has unfortunately not met the quality standards I expected.

Upon first use, I noticed several issues that are concerning:

1. Defective Functionality: The primary function of the product does not work as advertised. For instance, [specific defect or malfunction], which severely impacts its usability.

2. Material Quality: The materials used in the product seem to be of subpar quality. [Describe specific material issues, e.g., "The fabric feels flimsy and is already showing signs of wear and tear."]

3. Durability Concerns: After minimal use, the product has started to show significant wear, which is disappointing given that I expected it to last much longer based on your product description.

4. Design Flaws: There are several design issues, such as [specific design flaw], that affect the overall functionality and aesthetics of the product.

I have attached photographs of the product highlighting these issues for your reference. Given the circumstances, I am requesting the following:

1. A Full Refund: As the product does not meet the expected standards, I would appreciate a full refund.

2. Replacement Option: Alternatively, if a replacement product is available that adheres to the quality standards advertised, I would be open to that as well.

Please advise on the next steps to address this situation. I hope this matter can be resolved promptly and amicably.

Thank you for your attention to this matter. I look forward to your response.

Sincerely,
[Your Name]
[Your Contact Information]